HAILaGEEK
"To improve the lives of all who interact with us, by providing quality solutions to technical problems and fulfilling opportunities to be of service."
 
Houston, TX   |   (844) 4DA-GEEK | Join our team
 

 

Refund Policy
8/23/2019

BEST OPTION: If you're not satisfied with the work done by a technician through the HAILaGEEK app, you can request a fee adjustment at the end of the job, before approving the job for payment. We will review the job details and determine what adjustment should be made to the fee. This is your best option for obtaining a fee adjustment. Fee adjustments are managed by feeresolution.com and a $20 payment is required to request a job review.

ALTERNATE OPTION: If you've already paid for the job, you can contact customer service to request a refund. We'll review your request and consider issuing a refund. A $20 payment is required up front for the review, but we may refund this payment as well as the original amount paid.

QUALIFYING: Any request for a fee adjustment or refund must be accompanied by a $20 payment. This payment covers the cost of a professional review by three qualified technicians. These three technicians, of our choosing, with similar skills to the technician who performed the work, will determine whether work was performed incorrectly, the advice given was poor, or your job otherwise qualifies for a refund or fee adjustment. The opinions of these technicians will be averaged and the fee adjustment or refund will be based on that average.

TRAVEL FEES: Most technicians charge a fee for traveling to your location to evaluate the work to be done. This fee is not refundable unless we determine that you were misled by the technician up front concerning their ability to perform the work based on a reasonable evaluation of your description of the work to be done before they traveled to your location.

CHANGES TO THIS POLICY: This policy is subject to change at any time. Changes affect the policy regarding all jobs initiated after the date and time of the change.

 

 
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3050 Post Oak Blvd, Suite 510, Houston, TX 77056
(713) 568-0128 | Fax (713) 568-0129