BEST OPTION: If you're not satisfied with the work done by a technician through the HAILaGEEK app, you can
request a fee adjustment at the end of the job, before approving the job for payment. We will
review the job details and determine what adjustment should be made to the fee. This is your
best option for obtaining a fee adjustment. Fee adjustments are managed by feeresolution.com
and a $20 payment is required to request a job review.
ALTERNATE OPTION: If you've already paid for the job, you can contact customer service
to request a refund. We'll review your request and consider issuing a refund. A $20 payment
is required up front for the review, but we may refund this payment as well as the original amount
QUALIFYING: Any request for a fee adjustment or refund must be accompanied by a $20 payment.
This payment covers the cost of a professional review by three qualified technicians.
These three technicians, of our choosing, with similar skills
to the technician who performed the work, will determine whether work was performed incorrectly, the
advice given was poor, or your job otherwise qualifies for a refund or fee adjustment. The
opinions of these technicians will be averaged and the fee adjustment or refund will be based on
TRAVEL FEES: Most technicians charge a fee for traveling to your location to evaluate the work to be done.
This fee is not refundable unless we determine that you were misled by the technician up front
concerning their ability to perform the work based on a reasonable evaluation of your description
of the work to be done before they traveled to your location.
CHANGES TO THIS POLICY: This policy is subject to change at any time. Changes affect the policy regarding all jobs
initiated after the date and time of the change.