Frequently Asked Questions

  1. What is HAILaGEEK?
    HAILaGEEK instantly connects you with skilled, background-checked technicians for on-site tech repairs, installations, and configurations—either right now or at a time that works for you.
  2. How does HAILaGEEK choose its technicians?
    Every tech is vetted, background-checked, and rated by previous customers. You can even choose exactly which tech you want to work with.
  3. How do I book a service?
    You can request help instantly through our app or website, or schedule a visit in advance by calling (844) 4DA-GEEK.
  4. How do I know what the service will cost?
    Our app shows an estimated cost before you confirm. Technicians set fair, market-based hourly rates, so you’ll know what to expect—no surprise invoices.
  5. What if I’m not happy with the work?
    We engage three independent, skilled techs to review disputed jobs and ensure the quality of the work. Your satisfaction matters, and we work to resolve issues quickly.
  6. Do I need a contract to use HAILaGEEK?
    No contracts required. You can call us once or a hundred times, whenever you need help—without paying for unused “service plans.”
  7. What types of devices can you repair or configure?
    We handle everything from smartphones and tablets to laptops, desktops, printers, Wi-Fi networks, smart TVs, and more. If it plugs in, powers on, or connects to the internet, we can probably fix it.
  8. Can you help with software issues as well as hardware problems?
    Absolutely. We troubleshoot software glitches, remove viruses, install updates, configure apps, and optimize performance—alongside physical repairs.
  9. Do you offer data recovery services?
    Yes. If your device still powers on, our technicians can often recover lost files, photos, or important documents. We’ll walk you through your options before starting.
  10. Can you help set up new equipment?
    Definitely. Whether it’s a home office setup, a smart home device, or a new gaming rig, we’ll get everything connected, configured, and running smoothly.
  11. How quickly can a technician arrive?
    In many cases, a qualified technician can be at your location within the hour—especially during evenings and weekends when most providers are off the clock.
  12. Do you work with both individuals and businesses?
    Yes. We serve homeowners, small businesses, and IT managers, adapting our approach to meet each client’s unique needs.